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Case Studies

Proof that relentless tech scouting and calm delivery change the numbers.

Each engagement starts as a small bet to test what a new capability can unlock. We instrument the work, share the evidence, and expand only when the data proves out.

01Logistics & Field Service

Northwind Logistics

Challenge

Manual dispatch coordination across eight regional teams created missed SLAs, high overtime, and opaque customer communications.

Solution

Built a dispatch copilot layering route optimization, technician skills, and inventory visibility. Implemented SMS nudges and live dashboards.

Impact

  • On-time arrivals up 22%
  • Dispatch overhead down 31%
  • Customer retention improved 8 points
02Ecommerce

GlowCart Retail

Challenge

Support volume spiked with new product lines. The team needed AI to resolve routine tickets without compromising brand voice.

Solution

Deployed AI drafting and summarization with human-in-the-loop review, plus analytics for merchandising feedback loops.

Impact

  • Resolution time reduced from 18h to 2.5h
  • Self-service deflection up 47%
  • NPS increased by 11 points
03Commercial Real Estate

Beacon Estates

Challenge

Leasing teams lacked a unified view of pipeline health and struggled to produce executive-ready updates.

Solution

Created a revenue command center—combining CRM, meetings, and market data. Auto-generated deal briefs for leadership cadences.

Impact

  • Win rate lifted 9%
  • Forecast accuracy improved 11%
  • Executive report prep time cut by 80%

What clients lean on

Rituals that keep momentum honest

Flightpath reviews

Bi-weekly sessions align leaders on ROI signals, risk posture, and talent needs. We keep your momentum accountable.

Operator immersion

Our strategists embed with your teams to document nuance, ensuring every workflow respects existing rituals.

Art of the possible demos

We build high-fidelity demos using your data so stakeholders can feel the future before fully investing.

Resource Library

Every engagement unlocks practical IP our clients use for board updates, internal roadshows, and hiring.

Request a walkthrough

The SMB AI Adoption Report

Benchmarks across 120+ SMB leaders on budgets, payback periods, and talent strategies.

Digital Workflow Teardown Series

Video walkthroughs of before/after automations with behind-the-scenes architecture notes.

Stakeholder Pitch Kit

Slides, ROI calculators, and messaging frameworks to win budget and adoption alignment.