Northwind Logistics
Challenge
Manual dispatch coordination across eight regional teams created missed SLAs, high overtime, and opaque customer communications.
Solution
Built a dispatch copilot layering route optimization, technician skills, and inventory visibility. Implemented SMS nudges and live dashboards.
Impact
- ↑On-time arrivals up 22%
- ↑Dispatch overhead down 31%
- ↑Customer retention improved 8 points